Service & Support
DES has built its business on exceptional technical support. The difference starts with a fully staffed technical support department that provides solutions. Our support technicians are fully trained and educated on all represented products. We also take it that extra step to help work within the customer’s network constraints and ease the burden of implementation. Our technical staff understands the essence of classroom success and its relationship to installation, training, and support.’
With each new lab, DES provides one full year of support. We also offer our Extended Support Plan to enable our customers to continue this great service. With the Extended Support Plan, our customers receive priority service, on-site visits, regional training, and unlimited telephone/e-mail support. We at DES pride ourselves on excellent service and support to ensure that your educational needs are met.
DES extends all represented manufacturers’ warranties to the customer. The manufacturer’s warranties supersede any other warranties and are an agreement between the customer and the manufacturer. DES will help to the best of its ability to assist in communications to the manufacturer on warranty matters.